2009/2010 Summary of Complaints

Between April 1, 2009 and March 31, 2010, the Committee received 17 new complaints, had 5 complaints carried forward from the 2008/2009 year and had 1 file from the 2007/2008 year. .

Complaints Summary by 2009/10 Inquiry Committee	23
Allegations of unauthorized practice:	5
Allegations of breach of professional conduct:	0
Allegations of breach of Standards of Practice:	12
Allegations of breach of Health Professions Act:	0
Allegations of breach of professional ethics and/or business practice:	3
Allegations of false and misleading advertising:	3

The Inquiry Committee completed 23 files in 2009/10.  At March 31, 2010 no files remained open.

Complaints Resolution Summary by 2009/10 Inquiry Committee	23
Resolved by signed undertaking:	2
Resolved by letter to remind registrant of the Standards of Practice:	0
Resolved by mediated result:	5
Resolved by remaking eyewear:	2
Resolved by registrant-initiated resolution:	2
Dismissed after inquiry committee investigation	10
Complaint withdrawn:	2

There was 1 file referred to the Discipline Committee in 2009/10.

Summary of Inquiry Files:

The College always attempts to achieve a remediated solution before resorting to punitive action. The names of complainants and registrants are kept confidential by the Inquiry Committee. In following our policy of transparency, a summary of inquiry files from 2006-present is made available to the public: