This page is where you will find public information related to complaints made to COBC regarding the conduct of Licensed Opticians in BC. COBC is required to post this information under the Health Professions Act, Section 39.3. COBC uses the BC Heath Regulators Publication Framework to aid decision making around what complaint decisions should be published, and how long they remain published for. 

Depending on the complaint, the inquiry committee will determine the most appropriate action to take to resolve a complaint. As each situation is unique, decisions are made on a case-by-case basis. Any published actions are available here.  

Undertaking agreement
When a complaint is made about a registrant, the inquiry committee can resolve the complaint in the form of an undertaking. This is an agreement made between the committee and the registrant in which the registrant agrees to specific terms and/or conditions. Some examples of agreements registrants may make are to receive education, cease certain practices, and/or to make changes to their practice.
Undertakings are issued under of the Health Professions Act, section 36.


Citation
This is a notification issued to the registrant that we are holding a disciplinary hearing into specific allegation(s). A citation outlines the allegations that will be adjudicated at the disciplinary hearing by a panel of the discipline committee. A citation can be resolved before a hearing by consent order. When a citation is not resolved by a Consent Order, a public notification is then issued. A public notification informs that we are holding a disciplinary hearing into a complaint against an optician. The hearing is a public event and members of the public may attend buy responding to the notice when it is published. 
Citations for discipline are directed by the inquiry committee under the Health Professions Act, section 33(6)(d). Citations are issued to the registrant by the registrar under the Health Professions Act, section 37.

Consent order
A consent order is initiated by the registrant after a citation for discipline has been issued. It is an agreement made by the registrant with the inquiry committee in which the registrant agrees to specific terms and/or conditions, may admit misconduct, or may be ordered to pay a fine to COBC. Some other examples of terms in a consent order may be an agreement to obtain further education, to cease certain practices and/or to make changes to their practice. This is the step taken to resolve the matter prior to a disciplinary hearing.
Consent orders may be proposed under the Health Professions Act, section 37.1.


For archived records please contact COBC.
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