Before any action is taken by the College, the complaint must be received by the Registrar in writing either as a written letter, fax, or e-mail (Health Professions Act, s. 32 (1)). The College is unable to act on verbal complaints.

Click here to download the complaint form.

The written complaint is to include:

• Complainant's full name, mailing address, and telephone contact information
  
  
• Complainant's signature and date of written complaint
  
  
• Name of the Optician that the complaint is filed against
  
  
• Optician's business name, business address and phone number
  
  
• Clear and concise details/summary of what happened, such as the date and time of the incident, the order of events, and the names of any witnesses
  
  
• Any supporting documentation, as such copies of receipts and products in question
  
  
• The name(s) of all Complainants must be disclosed unless there is strong evidence that their personal safety would be at risk. However, the College is not able to act on any anonymous complaints because the Optician must know who the Complainant is so that s/he can fully respond to the complaint.

Please send all complaints to:

Attention: Registrar
College of Opticians of British Columbia
Suite #420 - 2025 West Broadway
Vancouver, BC  V6J 1Z6
Canada
 
Please also see Complaints: Complaints Process for details on the complaints process.